Brand Promise

This is the one thing that cannot change or be repositioned. It is the absolute core of your brand and your business, and with every year that passes it must become stronger and stronger in the minds of your audience.

The Benefits of brand promise

Brand promise is your company’s core statement or proposition. It is a clear and concise expression of what your brand stands for and what customers can expect from your products or services. Brand promise communicates your company’s unique value, benefits, and overall experience that you aim to deliver consistently.


A well-defined brand promise sets your business apart from competitors by communicating what makes your brand unique. It helps customers understand why they should choose your products or services over others.

Trust and Loyalty

A consistent brand promise builds trust with customers, assuring them that your brand will consistently deliver on its commitments. This fosters loyalty and encourages repeat purchases, leading to long-term customer relationships.

Clarity and Focus

Brand promise acts as a guiding principle for your business. It helps align your team's efforts and decision-making processes, ensuring everyone works toward the same goal, creating a coherent brand experience.

Brand Recognition and Perception

A compelling brand promise shapes the way customers perceive your brand. It can evoke emotions and associations that resonate with your target audience, creating a positive brand image and perception.

Competitive Advantage

Your brand promise can give your business a competitive edge in the market. When customers recognise and value your unique offerings, they are more likely to choose your brand over competitors, even if your products or services are at a similar price point.

Key Considerations for Brand Promise

Ultimately your brand promise should sit at the intersection of the following three simple truths:

– You must be genuinely passionate about it.

– Have reason to believe that not only does your audience value it today, but will always value it.

– You must have the confidence that you can always be better than the competition.

To find these truths, you’ll need to consider the following:

Audience Understanding

Gain a deep understanding of your target audience’s needs, desires, pain points, and aspirations. Your brand promise should address a specific problem or fulfil a specific desire that resonates with your audience.


Analyse your competitors’ offerings and identify what sets your brand apart. Your brand promise should highlight a unique value proposition that distinguishes you from others in your industry.

Core Benefits

Define the core benefits your products or services provide. How do they make your customers’ lives better or easier? Your brand promise should encapsulate these benefits in a succinct and compelling manner.


Your brand promise should be authentic and achievable. Avoid making grandiose claims that you can’t deliver on. Authenticity builds trust, and trust is crucial in the digital space.

Alignment with Brand Values

Ensure that your brand promise aligns with your brand’s core values. This consistency reinforces your authenticity and builds a stronger connection with your audience.

Communicating your brand's promise

The final step is to articulate it in a way that is short, clear, different and memorable, after which your entire organisation must live and breathe by it. It must be built into the very fabric of your organisation, from recruitment processes to pay reviews.


Frequently Asked Questions about Brand Promise

To create a compelling brand promise, identify your brand’s unique value proposition, understand your target audience’s needs, align the promise with your brand’s core values, and ensure it is clear, concise, and authentic.

Yes, a brand promise can evolve over time to adapt to changing market conditions, customer preferences, or business strategies. However, any changes should be carefully considered to maintain consistency and not confuse customers.

The brand promise is the foundation of marketing efforts. It guides messaging, advertising, and communication strategies, ensuring consistency and alignment with your brand’s core values and offerings.

Yes, a brand promise can apply to both products and services. It represents the overall commitment of the brand, encompassing the experience customers can expect, regardless of the specific offerings.

Measuring the effectiveness of a brand promise involves monitoring customer feedback, brand perception surveys, customer retention rates, and overall brand performance against competitors in the market.

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The fundamentals of great Marketing

No matter what sector you’re in, we believe that the fundamentals of great marketing never change


From your website user experience to the user imagery within your social media, brand is every moment of every interaction with your business. Defining who you are.


Get your content right, and the channels will all but take care of themselves. It is not enough for content to be superficially on-brand, but rather it must drive the brand’s vision, no matter how ambitious.


It’s no coincidence that the best B2B marketers are endlessly curious individuals who understand the value of research. I’s where every great strategy begins.


There is no better way of capturing incredible B2B or professional service content whilst simultaneously raising awareness and growing credibility, than by engaging with the top 1% of your target market; the influencers.


From SEO to email marketing and webinars to social media, your content needs to be distributed across all the relevant channels as you develop brand into a serious digital asset. Meanwhile, a paid lead generation strategy that limits cost per acquisition (CPA) may also be required, depending on short term targets.


In order to avoid “analysis paralysis”, a small number of headline metrics at both brand and commercial levels should be agreed upon, along with the frequency of updates. We typically find that weekly mini-reports ensure constant momentum without disrupting day to day activity.

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