Mobile UX

User experience (UX) is a critical consideration across all devices. Not only does it impact user satisfaction and conversion rates, but it’s also likely to impact your organic search rankings.

The Benefits of Mobile UX

Mobile UX refers to the overall experience a user has while interacting with a website, app, or digital content on a mobile device, such as smartphones or tablets. It encompasses design, functionality, and usability, aiming to create a seamless and intuitive experience that meets the user’s needs and preferences on a smaller screen and touch-based interface.

Enhanced User Engagement

By delivering a seamless and intuitive mobile user experience, you can captivate users and encourage them to interact more with your brand. Smooth navigation and fast-loading pages foster positive interactions, leading to higher engagement rates and prolonged browsing sessions.

Expanded Reach

With a mobile-friendly UX, you can tap into a broader audience as smartphones and tablets are widely accessible. Mobile-optimised websites or apps enable you to reach potential customers who predominantly use mobile devices, increasing your brand's visibility and potential customer base.

Increased Conversion Rates

A well-designed mobile UX can simplify the purchasing process and improve conversion rates. By streamlining checkout processes, reducing friction, and providing a user-friendly interface, you create a more conducive environment for users to complete their transactions and convert into loyal customers.

Improved SEO Performance

Search engines prioritise mobile-friendly websites in their rankings, making mobile UX crucial for your SEO efforts. A responsive mobile design positively impacts your search engine ranking, potentially leading to higher organic traffic and greater online visibility.

Better Brand Perception

A positive mobile UX reflects your brand's commitment to delivering excellent customer experiences. A well-optimised mobile platform conveys professionalism, reliability, and modernity, elevating your brand's perception and encouraging positive word-of-mouth recommendations.

Key Considerations for Mobile UX

As mobile usage has grown this has become increasingly prevalent, overtaking desktop usage in many markets, consideration of how great mobile UX differs from great desktop UX has increased. Some of the major differences include:

Less Text

On mobile people are less inclined to read large volumes of text so it can make sense to reduce this for the mobile version of your website.

Tabulated Content

One solution to the above is to hide lots of the content behind tabs, meaning it’s easily accessible but doesn’t intrude on the immediate user experience. There used to be fears that this kind of hidden content may be devalued for SEO but with the rise of mobile it’s become accepted practice.

Large Buttons

Having large buttons, particularly calls to action such as click to call numbers have become increasingly important on mobile as people are often trying to navigate with just one finger/thumb.

Simplified User Journeys

Most importantly, the overall user journey needs to be compressed and simplified. People are less patient on mobile and page load speed is a major obstacle, so websites that make the experience as compact and simple as possible are at a major advantage.


Frequently Asked Questions about Mobile UX

A mobile-friendly website is accessible through a web browser on any mobile device, while a mobile app requires installation from app stores. Websites cater to a broader audience, while apps offer more personalised experiences and offline access.

To enhance mobile loading speed, optimise images and videos, leverage browser caching, enable compression, minimise server response time, and consider using Accelerated Mobile Pages (AMP) or Progressive Web Apps (PWA).

Simplify the checkout steps, offer guest checkout options, use autofill for forms, implement secure payment gateways, and provide multiple payment options to cater to various preferences.

Use surveys, feedback forms, app reviews, and analytics tools to collect user insights. Analyse the data to identify pain points and areas for improvement in your mobile UX.

Yes! The trend of mobile usage will continue to rise. Even if your audience primarily uses desktops, a mobile-friendly approach is essential for capturing potential customers who use mobile devices and for SEO purposes.

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The fundamentals of great Marketing

No matter what sector you’re in, we believe that the fundamentals of great marketing never change


From your website user experience to the user imagery within your social media, brand is every moment of every interaction with your business. Defining who you are.


Get your content right, and the channels will all but take care of themselves. It is not enough for content to be superficially on-brand, but rather it must drive the brand’s vision, no matter how ambitious.


It’s no coincidence that the best B2B marketers are endlessly curious individuals who understand the value of research. I’s where every great strategy begins.


There is no better way of capturing incredible B2B or professional service content whilst simultaneously raising awareness and growing credibility, than by engaging with the top 1% of your target market; the influencers.


From SEO to email marketing and webinars to social media, your content needs to be distributed across all the relevant channels as you develop brand into a serious digital asset. Meanwhile, a paid lead generation strategy that limits cost per acquisition (CPA) may also be required, depending on short term targets.


In order to avoid “analysis paralysis”, a small number of headline metrics at both brand and commercial levels should be agreed upon, along with the frequency of updates. We typically find that weekly mini-reports ensure constant momentum without disrupting day to day activity.

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