Brand Personality

Before we can begin to communicate on behalf of your brand or to engage with influencers, we must first decide on its personality. After all, consumers connect far more readily with people than they do with faceless organisations. 

The Benefits of brand personality

The brand personality is a consequence of both the brand promise and the cultural values of the organisation. Ideally it is an extension of the founders and directors of the business as without that the brand may lack authenticity and substance.

Identifying Influencers and Ambassadors

Understanding the brand personality is so important is because it enables you to easily identify influencers and ambassadors to represent your brand. These people then help you to scale your content generation, grow your reach across social media and reinforce your credibility and positioning.

Differentiation and Recognition

Brand personality helps your company stand out from its competitors by creating a unique identity. When a brand has a distinct personality that resonates with its target audience, it becomes more recognisable, memorable, and easily distinguishable in a crowded marketplace.

Emotional Connection and Loyalty

Human-like traits in a brand can evoke emotions and build an emotional connection with consumers. People often form attachments to brands that share values, beliefs, and attitudes similar to their own. This emotional bond fosters brand loyalty, leading to repeat purchases and advocacy.

Brand Consistency

A well-defined brand personality acts as a guide for all aspects of branding and marketing. It ensures consistency in messaging, tone of voice, visual elements, and overall customer experience. Consistency builds trust and reliability, reinforcing the brand's identity in the minds of consumers.

Customer Engagement

Brands with strong personalities can spark conversations and interactions with their audience. Whether through social media, advertisements, or other marketing efforts, a compelling brand personality can capture attention, initiate discussions, and encourage customer engagement.

Key Considerations for Brand Personality

Developing and maintaining a strong brand personality is crucial for creating a consistent and memorable identity. Here are some key strategy considerations to help you find your brand’s personality:

Define Your Brand Values

Identify the core values that your brand stands for. These values will form the foundation of your brand personality. Are you innovative, reliable, eco-conscious, edgy, or empathetic? Choose values that resonate with your audience and differentiate you from competitors.

Consistency Across Channels

Your brand personality should be consistent across all digital marketing channels, from social media to your website and email campaigns. Consistency helps reinforce your brand’s identity and builds trust with your audience.

Tone of Voice

Decide on the tone of voice that your brand will use in its digital communications. Will your brand be casual and friendly, professional and authoritative, or somewhere in between? This tone should match your audience’s preferences and reflect your brand’s values.

Visual Identity

Your brand’s visual elements, such as logos, colour schemes, fonts, and imagery, play a significant role in conveying its personality. These elements should align with the chosen brand personality and create a cohesive visual experience.


Craft a compelling brand story that embodies your values and resonates emotionally with your audience. Share this story across your digital marketing channels to forge deeper connections with your customers.

Engage and Interact

Use social media and other digital platforms to engage with your audience in ways that reflect your brand personality. Respond to comments, initiate conversations, and create content that encourages interaction.


Frequently Asked Questions about Brand Personality

Yes, brand personality can evolve as your business grows and adapts to market trends and customer preferences. However, major shifts should be carefully considered, as drastic changes might confuse existing customers and dilute brand identity.

Use storytelling and consistent messaging to showcase your brand’s personality across all marketing channels. Use social media, content marketing, advertisements, and customer interactions to reinforce your brand’s traits and values.

While it’s essential to adapt your messaging for different target segments, maintaining multiple contradictory personalities can lead to confusion. Aim for consistency in core personality traits, but tailor your messaging to resonate with specific audiences.

Brand personality is not limited to B2C companies; it can be just as impactful in the B2B sector. Even in professional contexts, businesses make decisions based on emotions and human connections. A well-defined brand personality can help B2B companies build trust and rapport with their clients.

Yes, it’s possible to refine or adapt your brand personality based on feedback and market insights. However, any changes should be gradual and well-communicated to avoid alienating existing customers or confusing your brand’s identity.

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The fundamentals of great Marketing

No matter what sector you’re in, we believe that the fundamentals of great marketing never change


From your website user experience to the user imagery within your social media, brand is every moment of every interaction with your business. Defining who you are.


Get your content right, and the channels will all but take care of themselves. It is not enough for content to be superficially on-brand, but rather it must drive the brand’s vision, no matter how ambitious.


It’s no coincidence that the best B2B marketers are endlessly curious individuals who understand the value of research. I’s where every great strategy begins.


There is no better way of capturing incredible B2B or professional service content whilst simultaneously raising awareness and growing credibility, than by engaging with the top 1% of your target market; the influencers.


From SEO to email marketing and webinars to social media, your content needs to be distributed across all the relevant channels as you develop brand into a serious digital asset. Meanwhile, a paid lead generation strategy that limits cost per acquisition (CPA) may also be required, depending on short term targets.


In order to avoid “analysis paralysis”, a small number of headline metrics at both brand and commercial levels should be agreed upon, along with the frequency of updates. We typically find that weekly mini-reports ensure constant momentum without disrupting day to day activity.

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